What is a critical component of communication skills for a CCA?

Active listening is a fundamental communication skill for a Continuing Care Assistant (CCA) as it involves fully concentrating on what the patient is saying rather than simply hearing their words. By engaging in active listening, a CCA can better understand the patient's needs, concerns, and emotional state, which is essential in providing effective care and support. This practice fosters a trusting relationship between the CCA and the patient, enabling more accurate assessments and interventions.

Furthermore, active listening encompasses not only verbal responses but also non-verbal cues, such as nodding and appropriate facial expressions, which can help reassure the patient that their thoughts and feelings are valued. In contrast, options that involve technical jargon or loud speaking may create barriers in communication, making it difficult for patients to understand or feel comfortable expressing themselves. Additionally, maintaining eye contact primarily during formal conversations does not encourage open communication; instead, it should be consistent to convey attentiveness and respect during all interactions.